As punctuality plummets, Amtrak confronts freight in Supreme Court battle
Wisconsin resident Bob Fisher had a ticket to ride the train. He ended up on a bus. Fisher, a retired planner from La Crosse, had planned to take Amtrak's Empire Builder eastward across the state to Milwaukee for a conference this summer. Informed that his train was running six hours late, Fisher disappointedly opted to make the trip on a motor coach chartered at the railroad's expense. For Amtrak travelers, such schedule-shredding snafus are becoming more common as delays push long-distance train punctuality to its lowest point in years, driving off customers and raising costs.