Millions of disaster survivors over the years have received letters rejecting their requests for government help.
Now, the new head of the Federal Emergency Management Agency has vowed to “abolish those completely” and instead notify unsuccessful applicants what they can do to qualify for disaster aid.
“They will cease to exist,” acting FEMA Administrator Cameron Hamilton told hundreds of state emergency management officials at a conference Saturday in Washington.
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Newly designed letters will be “more respectful of survivors and give them clarity,” Hamilton said in a brief interview after his address. “There has to be greater clarity to the survivor.”
